We provide a one-year warranty for the poor performance of smartwatch products when used correctly in accordance with the product manual instructions. The warranty is in effect from the date of purchase by the user.
Please read the product manual carefully before installing and using the product and use the smartwatch correctly under the manual's instructions.
Our team of dedicated engineers and smartwatch experts are always just a phone call away to answer your questions. We're here to help you understand how our smartwatches work and how to implement them in a daily life. Can’t find what you’re looking for in our FAQS？ Contact us by email: sales@kumiglobal.com.
Frequently Asked Questions
1.Is the personal information required to be filled in correctly?
Gender, age, height, and weight information will affect the accuracy of health measurement information such as heart rate, blood pressure, blood oxygen, etc. Please fill in your personal information accurately to obtain more accurate health data.
2. How do I turn on and turn off my device?
To turn on your device, press and hold the touch button. To turn off your device, tap the touch button and cycle to the Power screen. Press and hold the touch button to enter the On/Off screen. Press the touch button to cycle between Onand Off. Press and hold the touch button to make a selection.
3. How do I bind my app to my band?
Turn on Bluetooth on your device. Touch the touch button until you get to the Power screen, take note of the device ID at the bottom. In the app, tap Mine, then tap Add device. The app will scan for nearby devices. Choose the band that matches your device ID to pair.
4. My device cannot detect the band.
Make sure the device is powered on. Keep away from other Bluetooth devices before pairing. Make sure the device and band are as close as possible. Make sure no other device is paired with the band. If the above does not work, please restart your device.
5. How do I set the time?
The band will automatically sync the time with your device.
6. Synchronous Data
Option 1: Open APP on the phone or changing APP from backstage to present, it will automatic synchronization. Option 2: In Home, drop down page to synchronization.
7. Data syncing has failed.
Make sure your Bluetooth is on. Swipe down on the main page to sync manually. The band can keep up to 7 days of data. If it hasn’t synced for up to 7 days, try restarting the band.
8. Band does not notify me of incoming calls.
Make sure to set call notifications to ‘On’ in the Device Information. Keep your phone in Bluetooth range of your band.
9. Social media notifications aren’t working.
1) Make sure the phone APP is running. For iPhone, there should have blue signal "!" after Bluetooth device name. If no, please re-bind the device, and click "OK" to proceed. 2) Keep connection between phone and Bluetooth. 3) The APP is not support the reminder function. Note:If tried all above and no help, please try to re-set the Bluetooth or your phone Make sure the app is running in the background. Keep your phone in Bluetooth range of your band. The app supports social media apps including but not limited to Facebook and Twitter.
10. (iPhone Only) Why does my device keep notifying me of an unread message?
If the message remains unread, the device will continue to notify you.
11. How do I pair to a new device?
Android: First, in your device settings, tap Unbind at the bottom of the menu. iPhone: First, in your device settings, tap Unbind at the bottom of the menu. A dialog box will appear. Tap Settings, then tap the blue icon next to ’Connected’ to unpair. Note: For iOS 10+, you have to enter your device’s Bluetooth settings manually.
12. How to unbind phone and device?
Android Open APP settings page, click bound device name to show device settings page, then click unbind button on bottom to bind. iPhone Click unbind button on device settings page, it will show unbind dialog box, clock settings will jump to Bluetooth setting page, then click blue "!' signal after device name ignore the pair. Note: 1) IOS10 and above system, because of privacy protection click settings may not jump to Bluetooth setting page. Then you need to manual to ignore the device. 2) For iPhone, it will not search the device successfully for re-bind without ignore the old one, but it will remind new messages and calls
13. Why can't I find a device when iPhone is upgraded to the latest system version?
1) Ecommended settings in the phone--Bluetooth--Bluetooth list,Find the corresponding bracelet name to ignore the device. 2) Turn the phone off and on again--Bluetooth turn off then on,Enter APP Search Bracelet Connection Pairing.
14. Why doesn't the wristband record the length of sleep?
1) The battery in the middle of sleep is exhausted; 2) The wristband is not worn and rests on the table all night; 3) After the mobile phone synchronizes the data, unbind the bracelet and re-bind it. After rebinding, wear it again when sleeping, check whether there is a sleep record. 4) Restart the bracelet and wear it again the next day to check if there is a sleep record.
15.How to restore the factory settings of the device?
1) Please keep the power of the device above 20% when upgrading the device. The power of the device is less than 20% and cannot be upgraded. 2) Do not unbind the device from the APP during the device upgrade, which will easily cause the device upgrade to fail and fail to work normally. 3) After the device upgrade fails, the APP will automatically try to connect. If it fails to connect automatically, please end the App process and re-enter or restart Bluetooth. 4) Some devices fail to upgrade and there will be a two-minute waiting time (the device has no response during this period) before the connection is reactivated.
16.How to use the shake and take pictures function?
When the device is successfully connected to the app, on the "device" page of the app, open the "shake to take a picture" camera page. After entering, select "allow" to access the mobile phone camera, shake the device or click the camera icon on the device interface to take a picture.
17.How to use the music control function?
When the app is connected successfully, open the music player of the mobile phone, play the music in the download list, press the left and right buttons in the music interface of the device to switch, and click the middle button to pause or play the music.
18.Why are Android phones easy to disconnect?
The app must be running in the background so that Bluetooth will not automatically disconnect. However, the memory management of Android mobile phone system will forcibly turn off the app. We need to manually turn off the power saving mode of the mobile phone system or add the app to the green background of system management, so that the app will not be forcibly shut down.
19.Why is the step data on the bracelet inconsistent with that on the app?
In order to ensure that the data is not lost, the data of the day on the app is accumulated and added. As long as the device is rebound, the data on the device will be cleared. If the device is rebound, the data on the app may be different from the data on the device.
20.After charging for a period of time, the device still doesn't respond. What's the reason?
When the device is not used for a long time, it will enter the low power state. Please use the mobile phone charger to charge for about half an hour to activate it. Note: when charging, it is best to connect the charging head of the mobile phone. The current on the computer is too small, and it may be difficult to charge when the power is low.
21.Why does the device not light up after turning the wrist?
1) Please check whether the function of raising your wrist to turn on the screen in the APP is enabled, and whether the setting of the time period for raising your wrist to turn on the screen meets your needs. After Bluetooth connection, on the "Devices" page of the APP, open "Turn your wrist to turn on the screen", set a time period that meets your needs, and you can turn your wrist on to turn on the screen during this time period. 2） Please check whether the device is in do not disturb mode. If the device is in do not disturb mode, the wrist lifting device will not light up. 3） When you need to see the time, raise your wrist and face the screen to yourself.
22.How to update the weather temperature?
Several conditions are required for weather update: 1）APP positioning has been authorized; 2）The mobile phone network is normal; 3）The Bluetooth connection is normal. If all the above conditions are met, the weather temperature will be updated every one hour. If it still does not change, please close the APP from the background and reopen it.
23.Problems caused by too many Bluetooth connections
Too much Bluetooth is connected to the mobile phone, and too much Bluetooth cache may lead to some function failure. For example, when dialing a phone, the mobile phone still rings after the watch is hung up, and you need to restart Bluetooth before you can use it normally.
24.Waterproof equipment
Regarding the waterproofing of the device: For details, please refer to the instruction manual of the corresponding device you purchased to confirm whether it supports waterproofing for life or swimming. Not suitable for diving, sea water, diving, hot springs, saunas, and other wading or deep water activities under high-speed water; leather and metal straps are not suitable for swimming. The waterproof function is not permanently effective, and the protective performance may be reduced due to daily wear and tear.
Troubleshooting
1.Why can’t I pair the watch/band with my phone?
First and foremost, please ensure that you follow the instructions of the user manual.
Or you can try to:
1. Remove all Bluetooth devices on your phone, restart your phone and the watch/band before pairing them again.
2. Reset the watch/band. Then delete and reinstall the compatible App.
3. Switch to another mobile device to pair it with the watch/band again.
3.What else to pay attention to about pair and connection?
1. Please ensure that the compatible App runs normally in your phone background. Android smartphone users need to add the App to Whitelist in Settings lest the App should be turned off automatically when the scree is off.
2. Make sure whether the App is turned off manually.
5.Why can’t I receive App notification alerts?
1. Make sure notifications for the specific App has been turned om. 2. Make sure that notifications for the App are allowed to appear on the Notification Center on your phone. 3. There may be some problems when paring the watch with your phone. Please pair again according to the user manual, during which give permissions to notifications for the App on your phone. 4. Make sure Do Not Disturb is off on your phone or the watch in case notifications should be blocked.
7.How to perform an OTA firmware update?
For your Android smartwatch, connect it to the network, enter Settings → About the Watch → Wireless Update (select and update to the latest version). For your Bluetooth smartwatch, find “Firmware Update” on the compatible App on your phone to update. Note: Please ensure that the watch has at least 70% charge when updating.
9.What should I do if I forget the passcode?
Please contact our customer service via email: sale@kumiglobal
The smartwatch/smart band will automatically track your sleep if you wear it to sleep. On waking up, you can view sleep duration, sleep stages, naps and other information on the compatible App.
13.How can I switch watch faces?
Method I: Long press the watch face and swipe left or right to quickly switch between watch faces.
Method II: On the watch, enter Settings > Watch Faces to change the watch face.
Method III: Open the compatible App, go to Device > Watch faces to switch the watch face.
15.Why isn’t weather data displayed?
Weather data is not automatically updated on the watch. Please connect the watch to the compatible App and update weather via the following steps:
1. Make sure that you have set the city which you need for weather data.
2. Open the compatible App and wait for the data to sync. After data synchronization is complete, enter the weather screen to view weather data for the city you set.
17.How do I change the language?
Method I: Swipe down the home screen and enter Settings to change the language.
Method II: Swipe right the home screen and enter Settings to change the language.
Method III: Open the compatible App (KUMI APP, etc.) and select Device > More Settings > Device Language to change the language.
19.Why can’t I receive incoming call alerts?
1. Make sure your phone’s notification bar functions.
2. Make sure your phone’s Bluetooth is turned on.
3. Check if Do Not Disturb is enabled on your watch/band. If so, please disable it.
21.What should I do if firmware update fails?
1. If the compatible App fails to update, please retry and update again.
2. After your watch/band has been connected to the compatible App (such as KUMI APP), swipe down the synchronization data in Device > Firmware Update, which will trigger the firmware update of the watch/band again.
3. Restart your phone’s Bluetooth, and update again after entering the App.
2.Why is the heart rate data “incorrect”?
1. Neither too loosely nor too tight, please wear the watch/band properly. The watch/band should be worn on the outside of your wrist and above your wrist bone.
2. Make sure the software on your watch/band is up to date. Open the compatible App on your watch/band to update the firmware.
3. Keep the optical heart rate sensor clean. It is recommended that you rinse the watch/band off after every workout. If you use sunscreen, lotions or insect repellents, remember to clean it more thoroughly.
4.How can i acquire more precise sports data?
1. Make sure that you’ve detailed your personal information on the compatible App, such as age, height, weight, etc.
2. Please update the compatible App to the latest version:
For Android smartwatches, enter Settings → About the Watch → Wireless Update.
For Bluetooth smartwatches, open the compatible App for the firmware update.
6.How to maximize the battery life and lifespan?
1. Always make sure that your watch/band is updated to the latest firmware.
2. Adjust your settings, such as adjusting screen brightness, reducing display duration, disabling 24/7 heart rare monitoring (unless it is necessary), enabling low power mode, etc.
3. Please remember not to charge your watch/band until it runs out of battery.
8.Is it necessary to keep enabling my phone’s Bluetooth?
You do not need to enable Bluetooth for features such as Step Counter, Alarm Clock, Workout, Heart Rate measurement, blood Oxygen measurement, Blood Pressure measurement, Sleep.
You do need to enable Bluetooth for the following features – Call, Music, App notification alerts, for the watch/band needs to transfer the information to your compatible phone promptly. The features can only be used when your watch/band stays connected to your phone.
10.How do i enable Always-on Display?
1. Wake up the watch/band, go to Settings > Watch Faces & Theme > Always-on Display.
2. Select a watch face style for always-on display.
Notice: Enabling this feature may reduce the battery life to a great extent.
12.How to use the Music Control feature?
To control the music playback of your phone via the watch/band, please make sure that:
1. The watch/band stays connected to your phone, while the compatible App such as KUMI APP keeps running in the background.
2. Allow the notifications for the compatible App (e.g. KUMI APP), in order that your watch/band can obtain song information.
3. After turning on your phone’s music player, the watch/band will automatically obtain the information about the status of the song that is currently being played.
4. Swipe right the home screen and enter the Music interface where you can pause or play the song, switch to the previous or the next song, or adjust the volume.
14.How do I adjust screen brightness?
Method I: Swipe down the home screen and select a lightbulb icon to adjust the brightness.
Method II: Swipe down on the home screen and select Settings > Brightness to adjust brightness (and Display Duration).
Method II: Swipe right on the home screen and enter Settings > Brightness to adjust brightness (and Display Duration).
Tap and hold the brightness button, then swipe it up and down to adjust the brightness of the watch/band screen.
16.How do I enable Sedentary Reminder?
With Sedentary Reminder enabled, if no activity is detected during the first 60 minutes while you are wearing the watch/band, the watch/band will vibrate to remind you to move around.
Keep the watch/band connected to your compatible mobile phone, open the KUMI App, go to Device > Sedentary Reminder, and enable Sedentary Reminder.
18.How to perform a breathing exercise?
1. Swipe right the home screen to enter Breathing Exercise/ Breath Training interface.
2. Set the duration and breathing tempo.
3. Tap Start to begin the breathing exercise.
20.Why can’t my watch/band connect with compatible App?
1. Exit the App, turn off the Bluetooth, and try to reconnect.
2. In the case of more peripheral watches/bands, please put your watch/band closer to your compatible mobile phone or move it to the place where there are fewer Bluetooth devices.
3. Check the Bluetooth information of the device from the Bluetooth list of the mobile phone system.
4. If the watch/band has been paired before, it should he unpaired in the previous device prior to pairing a new phone.
22.What should I do if the data fails to sync?
When the compatible phone’s Bluetooth is on and the App is opened, the data of your watch/band will be automatically synced to the App. If the data fails to be synced, please check according to the following methods:
1. Swipe down the screen to sync data manually.
2. Exit the App and restart the synchronization.
3. Turn on your compatible phone’s Bluetooth again and try to restart the phone.
Shipping & Tracking
1.From where is the shipping sent and to which areas do we ship?
All products are sent from one of our warehouses in US.
We ship to most physical addresses in the world. Once you’ve placed an order, it means that the product(s) can be delivered to your shipping address.
2.Why has the tracking information for my package not been updated?
The tracking information may not updated until the package arrives at your local distribution center.
Since many packages reach one place (i.e. a transit country or region, an exchange office) simultaneously, it takes time to line up. The Customs needs to check and release the packages batch by batch according to respective arrival dates.
3.Which transporter will transport my order?
We currently have Amazon logistics delivering all our orders to your door!
4How much does the shipping cost?
The final shipping cost, whose details can be viewed at checkout, depends on package weight, shipping methods, distance between the warehouse and the destination, etc.
Currently, we can only ship orders to the countries and regions listed on Shopping Cart > Calculate Shipping > Country.
Please note that shipment may be delayed during weekends and holidays, which is considered as a force majeure accepted by both parties.
My Orders
1.How long does it take to process my order?
Overall the orders are processed within 1-2 working days for available products.
2.How soon can i receive my order?
Your order will be shipped from our Amazon warehouse. It usually takes 2 to 7 business days.
3.How can I modify or cancel an order?
In general, an order will be processed within 1 to 2 business days. If you want to modify or cancel it, please email us at: sale@kumiglobal.com as soon as possible.
Please note that once an order has been delivered, only can it be returned rather than canceled.
4.Can I add another item or edit the order information after payment?
No. Neither is supported once the payment has been made.
5.Which payment methods are accepted on KUMI official online store?
The following payment options are currently accepted by our official online store: American Express, Apple Pay, Diners Club, Discover, Meta, Google Pay, MasterCard, PayPal, Shop Pay and Venmo.
6.How do I enter a discount code for my purchase?
If you’re shopping with a mobile device:
· When you are ready to make your purchase, go to your cart (or click on the bag icon in the upper middle corner of the page) and select proceed PROCEED TO CHECKOUT. · Click on Show order summary (with a cart icon on the left ) on the upper side of the page. · Enter your discount code written exactly as you received it in the box provided for this purpose. Then clock on Apply.
If you’re shopping with a desktop: · When you are ready to make your purchase, go to your cart (or click on the bag button in the upper right corner of the page) and select proceed PROCEED TO CHECKOUT. · Once you’ve confirmed your order, enter your discount code written exactly as you received it in the box provided for this purpose. Then clock on Apply.
Notes: 1. Please ensure that you do not add any extra spaces before or after the promotional code. This could happen if you copy-paste the code from an email or other electronic communication. 2. Once your promotional code is confirmed and accepted, the discount is applied.
Returns & Refunds
1.How can I apply for return or refund?
Return products with quality issue(s):
You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.
Return products without quality issues:
You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way you need to bear a 70% depreciation charge and shipping fee within 30 days from the purchase date or 7 days from delivery date, whichever is later.
If you need to return the goods, please contact our official service via email: official@kospet.com
2.When will I receive my refund?
Your refund will be processed automatically as soon as your order has been canceled or we have received the returned product.
Depending on your chosen payment methodand processing time of the designated bank, you will receive your refund within 3 to 15 working days.
3.How can I get my money back if I want to cancel my order after paying for it?
If you’ve canceled your order or we’ve confirmed the product you’ve returned, your money will be refunded through the same method of payment.
