Customer Service Center
We provide a one-year warranty for the poor performance of smartwatch products when used correctly in accordance with the product manual instructions. The warranty is in effect from the date of purchase by the user.
Please read the product manual carefully before installing and using the product and use the smartwatch correctly under the manual's instructions.
Operating Guide
Frequently asked questions
Our team of dedicated engineers and smartwatch experts are always just a phone call away to answer your questions.
We're here to help you understand how our smartwatches work and how to implement them in a daily life.
Can’t find what you’re looking for in our FAQS？
Give us a call at +86 15019275828 Or contact us by email: sales@kumiglobal.com.
Frequently Asked Questions
1.Is the personal information required to be filled in correctly?
2. How do I turn on and turn off my device?
3. How do I bind my app to my band?
4. My device cannot detect the band.
5. How do I set the time?
6. Synchronous Data
7. Data syncing has failed.
8. Band does not notify me of incoming calls.
9. Social media notifications aren’t working.
10. (iPhone Only) Why does my device keep notifying me of an unread message?
11. How do I pair to a new device?
12. How to unbind phone and device?
13. Why can't I find a device when iPhone is upgraded to the latest system version?
14. Why doesn't the wristband record the length of sleep?
15.How to restore the factory settings of the device?
16.How to use the shake and take pictures function?
17.How to use the music control function?
18.Why are Android phones easy to disconnect?
19.Why is the step data on the bracelet inconsistent with that on the app?
20.After charging for a period of time, the device still doesn't respond. What's the reason?
21.Why does the device not light up after turning the wrist?
22.How to update the weather temperature?
23.Problems caused by too many Bluetooth connections
24.Waterproof equipment
Troubleshooting
1.Why can’t I pair the watch/band with my phone?
3.What else to pay attention to about pair and connection?
5.Why can’t I receive App notification alerts?
7.How to perform an OTA firmware update?
9.What should I do if I forget the passcode?
11.How does the watch/band monitor my sleep?
13.How can I switch watch faces?
15.Why isn’t weather data displayed?
17.How do I change the language?
19.Why can’t I receive incoming call alerts?
21.What should I do if firmware update fails?
2.Why is the heart rate data “incorrect”?
4.How can i acquire more precise sports data?
6.How to maximize the battery life and lifespan?
8.Is it necessary to keep enabling my phone’s Bluetooth?
10.How do i enable Always-on Display?
12.How to use the Music Control feature?
14.How do I adjust screen brightness?
16.How do I enable Sedentary Reminder?
18.How to perform a breathing exercise?
20.Why can’t my watch/band connect with compatible App?
22.What should I do if the data fails to sync?
Shipping & Tracking
1.From where is the shipping sent and to which areas do we ship?
2.Why has the tracking information for my package not been updated?
3.Which transporter will transport my order?
4How much does the shipping cost?
My Orders
1.How long does it take to process my order?
2.How soon can i receive my order?
3.How can I modify or cancel an order?
4.Can I add another item or edit the order information after payment?
5.Which payment methods are accepted on KUMI official online store?
6.How do I enter a discount code for my purchase?
Returns & Refunds
1.How can I apply for return or refund?
2.When will I receive my refund?
3.How can I get my money back if I want to cancel my order after paying for it?
